Exchanges
We understand that sometimes the item you ordered might not be exactly what you needed. That’s why we offer a simple and flexible exchange process.
How to Request an Exchange
If you’d like to exchange an item for a different size, color, or model, please contact us at info@rukkasak.com within 30 days of receiving your order.
Conditions for Exchange
The item must be unused, in its original condition, with tags and original packaging.
A receipt or proof of purchase is required.
Exchange Process
Contact our support team with your exchange request.
Send the item to our return address:
Rukkasak
3 Allée Henri Matisse
76140 Le Petit-Quevilly, FranceOnce we receive and inspect the item, we will ship your replacement.
Faster Option
To receive the new item quicker, you may place a new order and return the original item for a refund.
If you have any questions, our team is here to help — just email us at info@rukkasak.com