faq
Frequently asked questions
All our products are shipped from our warehouses in China.
Yes, we ship to most countries, including EU countries, the UK, USA, Canada, Australia, and others.
Delivery usually takes:
5–7 business days within the European Union
7–10 business days for other regions
Up to 14 days for Azerbaijan
Longer for Ukraine due to war-related delays
Shipping is completely free for all orders.
Yes, after your order is dispatched, you will receive a tracking number by email.
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure methods.
Absolutely. Our store uses SSL encryption and trusted payment gateways to ensure your information is secure.
You can return any unused product within 30 days of receiving it. The item must be in original condition and packaging.
Yes, simply return your item and place a new order for the desired product.
Please contact our support team within 48 hours of receiving your order. Attach a photo of the damage and packaging. We’ll resolve the issue as quickly as possible.
Yes, you can cancel your order before it’s shipped. Contact us as soon as possible and we’ll try to stop processing. If the order has already been dispatched, you can wait to receive it and request a return.
Reviews are available on each product page in our online store. You can also find customer feedback on our Instagram.
Yes! Most of our backpacks are carry-on friendly. However, we recommend checking your airline’s specific size requirements before flying.
No, we do not recommend machine washing. To preserve the shape and materials, clean the backpack by hand using a soft cloth, mild soap, and warm water.
Some models have water-repellent fabric, but they are not fully waterproof. We recommend using a rain cover during heavy rain or long walks in wet weather.
We update our collection regularly. Follow us on Instagram and visit our website — new arrivals are added almost every month.
Yes, most of our models feature a padded laptop sleeve. The supported size is indicated in the description — usually between 13 and 15.6 inches.
We operate online and deliver to multiple countries. Our office is located in France, but we currently do not have a physical retail store.
