Return Period

You can return your item within 30 days of receiving your order.

Conditions for Return

• The item must be unused, in its original condition, and with all tags and packaging.

• A receipt or proof of purchase is required.

How to Start a Return

To begin the return process, please contact us at info@rukkasak.com. We will guide you through the steps. Returns sent without prior notice will not be accepted.

Return Address

Rukkasak
3 Allée Henri Matisse
76140 Le Petit-Quevilly, France

Refunds

Once we receive and inspect the item, we’ll notify you about the approval status. If approved, a refund will be issued to your original payment method within 10 business days. If you haven’t received it after 15 days, contact us.

Exchanges

If you want a different product, we recommend placing a new order and returning the original item.

Non-Returnable Items

We do not accept returns for:

• Used or damaged items

• Sale items or gift cards

• Personal care or customized products