Last Updated: 01.01.2025

Thank you for shopping with Rukkasak. We are committed to providing fast and reliable shipping for your orders. Below are the details of our shipping policy, including processing times, shipping costs, and delivery estimates.

1. Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. You will receive an order confirmation email, followed by a shipping confirmation email with a tracking number once your order has been shipped.

2. Shipping Locations and Delivery Times

Our products are shipped from our warehouses in China. We currently ship to the following regions:

• European Union: Delivery within 7–9 business days.
• Other Countries: Delivery within 10–14 business days.

Please note that delivery times are estimates and may vary due to customs processing or other delays outside of our control.

3. Shipping Costs

• Free Shipping: We offer free standard shipping on all orders. We cover the shipping costs to ensure that you receive your order without any additional charges.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the status of your delivery in real-time. Please allow 24–48 hours for tracking information to update.

5. Customs and Import Duties

Please note that international orders may be subject to import duties and taxes, which are determined by the customs office in the destination country. Rukkasak is not responsible for any additional charges incurred at customs; these charges are the responsibility of the recipient.

6. Delivery Issues

If there are any issues with your delivery, such as delayed arrival or damage, please contact us immediately at rukkasak@gmail.com or +33749692145, and we will assist you with your concerns.

7. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Trade name: Rukkasak
Phone number: +33749692145
Email: info@rukkasak.com
Physical address: 3 Allée Henri Matisse, 76140 Le Petit-Quevilly, France